Privacy Policy

Last Updated: 2026-08-19

Privacy at a Glance

What we collect: Identity, payment, and technical data needed for your account.
Why we collect it: To verify your identity, process payouts, and prevent fraud.
Who sees it: Only our internal team and essential service partners (e.g., payment providers).
How long we keep it: Until your account is closed, plus the legal retention period.
Your control: You can request data access or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy describes how astonbet collects, uses, and manages your personal data when you use our website and services. This policy applies exclusively to our platform operations serving users in Malaysia.

Please note that this policy does not apply to third-party websites. If you click on a link that takes you away from our site, we are not responsible for the privacy practices of those external platforms.

2. Personal Information We Collect

Account & Identity Data

Information provided during registration to create your account and establish a unique user identity.

Verification Documents

Identification documents provided to confirm your legal age and identity, ensuring compliance with gaming regulations.

Payment Data

Transaction details and payment method information required to process your deposits and withdrawals.

Gaming & Transaction Activity

Records of games played, betting history, and financial transactions to manage your account and detect irregular patterns.

Technical Data

IP addresses, browser types, device identifiers, and operating system details to optimize performance and security.

Communication Records

Logs of your interactions with our support team to resolve queries and improve our service.

3. How We Collect Data

We gather information through three primary channels:

Directly from you: When you register, update your profile, or contact support.
Automatically: Through cookies and system logs as you navigate our website.
Partner Service Providers: From categories of providers such as payment processors and identity verification services.

4. Why We Use Your Data

Your data is used strictly for legitimate operational purposes, including:

Managing your account and providing the services you requested.
Processing deposits and withdrawals securely.
Verifying your identity and confirming you meet the minimum age requirement.
Detecting and preventing fraud, multi-accounting, and money laundering.
Personalizing your experience and content based on your preferences.
Fulfilling legal obligations required of gambling operators.
Sending promotional offers and updates, provided you have given your explicit consent.

5. When We Share Data

We do not sell your personal data to third parties. We only share information with:

Essential Service Providers: Partner payment processors, identity verification services, and technical infrastructure providers.
Legal Authorities: When required by law to comply with legal processes or regulatory requests.

6. How We Protect Your Data

We employ industry-standard security measures to keep your information safe:

Encryption: Using secure protocols for data in transit between your device and our servers.
Access Control: Restricting internal access to personal data to only those employees who require it for their role.
Isolation: Keeping sensitive payment data separate from general account information.
Continuous Monitoring: Regularly reviewing our systems to detect and prevent unauthorized access.

7. Cookies and Tracking

We use cookies to improve your user experience and maintain session security. For detailed information on the types of cookies we use and how to manage them, please visit our Cookie Policy.

8. Your Rights

You have several rights regarding your personal data, which you can exercise by contacting our support team via the channels available on this site:

Access & Portability: Request a copy of the data we hold about you.
Correction: Update inaccurate or incomplete information.
Deletion: Request the removal of your data, subject to legal retention requirements.
Objection & Withdrawal: Opt-out of marketing communications or withdraw previously given consent.

Note: Even after account closure, we are required to retain certain records to comply with gambling and anti-money laundering regulations.

9. How Long We Retain Data

We retain your personal information for the duration of your active account relationship. Once an account is closed, data is kept only for the period required by applicable law in Malaysia to meet regulatory and legal obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover an account belongs to a minor, that account will be closed immediately. Parents or guardians who suspect a minor has created an account should report this via our support channels.

11. Cross-Border Transfers

Some of our technical and service providers operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are in place to protect your data during these transfers.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be published on this page. We encourage you to check the "Last Updated" date periodically to stay informed.

Questions About Your Privacy?

If you have any questions or wish to exercise your data rights, please reach out to us.

Contact Our Support Team