What does wagering mean?
Wagering, also known as playthrough or rollover, is a requirement that dictates how many times you must bet the bonus funds before they are converted into withdrawable cash. This ensures that bonuses are used for gameplay rather than being withdrawn immediately after they are credited to your account.
Why can't I withdraw my bonus?
Bonus funds are typically locked in a separate bonus balance. You cannot withdraw them until the specific wagering requirements attached to that offer have been fully met. Once the requirements are satisfied, the remaining bonus funds are transferred to your real-money balance.
Why did my balance drop when I claimed an offer?
This usually happens if the bonus is 'sticky,' meaning the initial deposit amount is removed from your balance upon claiming the bonus. The deposit is then replaced by bonus credits. Always check the specific offer terms in your account to see if the bonus is sticky or non-sticky.
Do all games count equally?
No, different games often have different weightings. Slots typically contribute the most toward wagering requirements, while table games or live dealer options may contribute significantly less or not at all. These weightings are based on the inherent house edge of each game.
Can I hold two bonuses at once?
Generally, only one active bonus can be utilized at a time. Attempting to activate a second bonus before completing the first may lead to the forfeiture of the initial bonus. Please refer to your account's active promotions for specific concurrency rules.
What happens when a bonus expires?
If the wagering requirements are not met within the specified timeframe, the remaining bonus funds and any winnings generated from them are typically forfeited and removed from your account balance.
Can I cancel a bonus?
Yes, most players can opt to cancel an active bonus. However, doing so usually results in the immediate removal of all bonus funds and any winnings accumulated while the bonus was active. This is useful for players who wish to withdraw their original deposit quickly.
Where do I check my wagering progress?
You can track your progress through the 'Promotions' or 'My Bonuses' section within your account. Here, you will find a progress bar or a numeric value showing how much more you need to bet to unlock your funds.